We offer Guaranteed Express Shipping (takes 6-9 working days) worldwide and offer Free shipping on orders over $500. Shipping cost $35 per order for orders less than $500. we offer worldwide shipping.
We usually ship your order within 24 hours after payment is made. Once your order is shipped, an email containing the tracking number will be sent to you. You can track the parcel on the website(s) suggested in the email, but please allow 2-3 days for updates. Delivery will be made in 6-9 working days.
It will take about 6-9 business days for the package arrive your door after shipping by EMS express. or 2-4 days to your address by DHL express. Usually speaking, we will ship out your order in 24-48 hours after we confirm your payment.
Generally we use EMS, DHL etc, it is a door to door service ( other company is availble upon your request ), Worldwide Shipping!!! After we send out the products, we will show you shipping tracking number to check the status.
You may use the following link to track your package: http://www.ems.com.cn/english.html by EMS or https://www.dhl.com/en.html by DHL. You can also track the parcel on the local postal system of the destination country, but please allow 3-4 days for updates. Here are some most frequently used tracking websites for your reference:
Please be reminded that it takes at least 3 days for the courier service company to update the shipping information to your local postal system since it's an international package. Please therefore track your parcel on your local postal website 1-3 days after you get the tracking number.
At HooGooods your satisfaction is what we strive for. We are fully confident you will be pleased with your product and the speed and quality of service. Our job does not end when you click buy. We understand that each client's needs are unique, therefore, are ready to handle any problems that arise.
We accept returns for replacement or refund for the following reasons:
1. Shipping errors
2. Damaged goods
In order to return your products, send an e-mail to email@example.com and kindly include the following information:
1, Your full name and order number
2, Item(s) to be returned (please clarify exchange or refund)
3, Reason(s) for return
We will instruct you promptly where to return your product(s). Do not return to the sender. It is a must you contact us first before returning any items for a refund or replacement.
Return for Replacement:
1. You may return most new, unopened items within 7 days of delivery for a replacement. In such cases, you will be responsible for return shipping costs and reshipping costs.
2. You need to provide us a tracking number of the return package so we can create a replacement order in your account. The replacement order will be shipped out once the return package is received and the price difference, if any, is cleared.
Return for Refund:
1. You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs (in the form of store credits or gift cards) if the return is a result of our error (incorrect or defective item). However, if you are returning as a result of subjective dissatisfaction or because you have ordered the wrong size/color, you will be responsible for return shipping costs. We will also have to charge a 15% restocking fee.
2. A tracking number of the return package shall be provided at your earliest convenience. You should expect to receive your refund within four weeks after we received the returned the merchandise. This time period includes the transit time for us to receive your return from the shipper (10 to 30 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (10 to 30 business days).
If you have any more inquiries about return or exchange, please keep in mind that we are always here to help. Just email us we will attend to any matter and work together with you to resolve it.
If you have question, you can read FAQ. or you contact our sales team, Any inquiry from you will gain our prompt attention. Our sales team will do our best to offer you the best service.