Frequently Asked Questions
Welcome to the wonderland of mirror image quality designer jewellery on the Internet. HoooGoods is home to a wide array of quality jewellery, including the latest and the most fashionable styles such as Cartier, not to mention the hottest and most sought-after CARTEIR LOVE BRACELET.
We pride ourselves on the authentic look and feel of our CARTIER. Browse our online store and persue the selection in our catalog. For answers to your questions, search through our FAQs.
Q：Will your jewellery change color after a while or tarnish?
A: All of our jewwellery are made of V Gold and thickly coated with 18k gold, they don't tarnish with time and you can wear the jewelry in the shower or pool.
p.s. - V Gold ( not fading ): Consistent with the weight and density of K-gold, the weight ratio of gram is 1:1 unprecedented, and the hardness, wear resistance and heat resistance are better than those of K-gold. The color proportions are checked by a high-precision color discriminator. The color luster is the same as K gold, the color of gold or rose gold inside and outside the cut is the same, and does not fade. It is the best material for jewelry production in the new era.
Q：Do your jewellery look like the authentic ones?
A：Yes, our designer jewellery have the exact look and feel of the authentic ones. Our products are replicated with the genuine material that’s used for the real authentic goods, and made by former designers employees. They are brand new and 100% identical to the real thing. We use the highest quality material and guarantee they are in original quality.
All our products are super mirror image quality replicas. They have all of the proper labeling in all the correct places, are of the highest quality you should expect, and look authentic. Designer jewellery represents success, achievement and status. It is still the ultimate status symbol. Have a try now and we are sure of your 100% satisfaction.
Q：What is your product guarantee?
A：At HoooGoods we sell goods inspired by the original designer goods. Our designer goods are the best on the market as they are made from the same materials as original. We manufacture each of our goods with very special attention while our quality controller makes sure only the very best of our true 7 Stars Mirror Image jewellery are shipped out to our clients. our jewellery are exact mirror images of the real CARTIER and include all the correct markings. Our items are made with the best available materials. Because we pay very special attention to the very small details, our items are as genuine as the original pieces.
Q：What if I’m not satisfied?
A：If you don’t like our products, please simply return them to us and we will refund your money without any hassle. Please make sure the merchandise is not used and the plastic wrapping around the bands are not removed before sending them back. We will not refund your money on used products. Make sure you read our return policies before ordering. Please include all the original packing, material, merchandise, and any included accessories in your package. Refunds are issued in the same form in which the original payment was made and may take up to 10 business days after the receipt of goods.
Q：How can I make a return for a refund or exchange?
A：Please send us an email with the details of your order and the items you would like to return. In order to process a replacement or refund you must return the items you received at your expense within 7 working and provide a tracking number.
Q：Do you ship worldwide?
A：Yes, we offer worldwide shipping.
Q：How do you ship my order?
A：We offer door to door courier services for all orders. You will receive a tracking number within 24-48 hours once we have order mailed out, so you can track the progress of your shipment on the internet. You don’t have to worry about customs clearance issues as we declare the parcel as a gift at a low value, around $50 per box. But in off chance the customs in your country is charging an import duty, we will not be responsible.
Q：Do you charge sales tax or should I pay import duty?
A：No, we don’t charge any sales tax or import duty, but if customs in your country is claiming any import charges, we will not be responsible for that. Chances are slim that customs charge occurs.
Q：Can you ship to a P.O Box?
A：No. We use a courier company to deliver the box to your door. An adult must be available to sign for the package.
Q：What is the shipping cost?
A：We offer Free shipping on orders over $350. Shipping cost $35 per order for orders less than $350.
Q：How long will it take for me to receive my order?
A：Shipping takes 6-9 days worldwide. A tracking number will be sent to you within 24-48 hours so you can track the progress of your order online. Please allow up to 3 days for the shipping company to update the information on their website.
Q：What if the shipment is lost or missing in the customs?
A：A replacement shipment will be offered at our own expense.